Privacy Policy
DATE LAST MODIFIED: Jul 8, 2014
Importance of Your Privacy. At Frankie’s Story, your privacy is of great importance to us. We understand that you entrust us with certain private information to help us provide various products and services. In exchange for your trust, you expect and deserve our commitment to treat your information with respect and in accordance with this Privacy Policy. Rest assured that we will protect your privacy to the best of our abilities. Under no circumstances will Frankie’s Story sell or share any personal information about you to or with any person or organisation except (i) as authorised by you, (iii) in connection with providing various products and/or services to you (the “Services”), (iv) as may be required by law or court order, or (v) as otherwise set forth herein. The Privacy Policy below describes the standards we adhere to in handling information about you and any personal information you submit through the Website.
PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE SUBMITTING ANY INFORMATION TO FRANKIE’S STORY. BY SUBMITTING ANY INFORMATION YOU ARE ACKNOWLEDGING THAT YOU HAVE READ AND UNDERSTAND THIS POLICY AND THAT YOU AGREE TO BE BOUND BY ITS TERMS. IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS OF THIS PRIVACY POLICY, SIMPLY EXIT THIS PAGE WITHOUT ACCESSING OR USING ANY OF OUR SERVICES.
A Special Note About Children. Children are not eligible to use our Services and we ask that minors (under the age of 13) do not submit any personal information to us or use the Services. Frankie’s Story does not collect or maintain information from those actually known to be under the age of 13, and no part of Frankie’s Story website or services is structured to attract anyone under the age of 13.
IMPORTANT CATEGORIES OF INFORMATION FOR YOU TO KNOW:
Who We Are. Frankie’s Story operates a website located at the URL www.frankiestory.com.au (the “Website”) and sells certain product to its customers through the Website. Frankie’s Story also operates a retail store located at shop 66 Aisle B of South Melbourne Market, Victoria, Australia
Information We Collect. There are several areas on the Website or in connection with purchasing products or submitting information where you may be asked to enter both personal and non-personal information. We DO NOT sell or share any personal information about you to or with any person or organisation except (i) as authorised by you, (ii) as may be required by law or court order, or (iii) as otherwise set forth herein. In particular, and not in limitation of the foregoing, information you enter at the Website will be shared with the vendor(s), shippers and/or third party services providers with which Frankie’s Story has entered into a business relationship in order to offer access to the Website, provide credit card services and/or fulfil orders placed through the Website.
Information we receive from you. To use certain of Frankie’s Story Services and/or to purchase products through the Website, you'll need to provide certain personal information that may include, without limitation, your name, shipping address, phone number, credit card information and/or e-mail address, as well as other information.
Technical information we collect and Cookies. In order for Frankie’s Story to ensure that we are providing the best possible consumer experience on the Website, we collect and track certain user information. When you visit the Website, our Web server sends a cookie to your computer. This cookie stores a limited amount of information about your site visit. The cookie tracks aggregate information on how our site is being used, including session counts, navigation patterns, pages visited, etc. These cookies, however, do not store any personally identifiable information such as your name, email address or phone number as you browse the site. When you submit a question, we store your cookie identification in our system. This cookie allows our site to recognise you when you return. Frankie’s Story may also utilise Web Logs to track aggregate information about how our site is being used. Web Logs track anonymous user information, including the number of visitors to the Website, operating systems, Internet Provider addresses (if publicly available), and browser type. Unlike cookies, Web Logs are maintained only on Frankie’s Story servers and do not store or place anything on the user's computer. If you come to the Frankie’s Story Website from an online banner ad, an anonymous identification number may be passed to the Website. This information cannot be used to gather any personally identifiable information about you. It will only allow us to track the overall effectiveness of our online advertising, marketing and banner advertisement campaigns.
Information from surveys. You may have the option of completing an online survey at the Website from time to time. Participation in surveys is completely voluntary and it is your choice whether or not you wish to disclose your personal information to us in connection with any such survey.
Information from the “Our Story” contact section of the Website. You may contact Frankie’s Story through the "Contact Us" feature located in the “Our Story” section of the Frankie’s Story website. Participation in this area is completely voluntary and it is your choice whether or not you wish to disclose your personal information to us.
Information collected other sections of the Website. Frankie’s Story may, from time to time, make various resources available to you at the Website. At times we may collect personal information in connection with providing such services.
How your information is used. We use the information you provide to provide the applicable Services to you or to complete orders for products you purchase at the Website. Frankie’s Story may also share certain aggregated data with other third parties for general marketing and demographic purposes; however, this data does not include any of your personal identifying information. Some of our Services may be offered in conjunction with partner companies, affiliates or other companies or websites with which we work. In order for us to provide these Services to you, it may be necessary for us to share your personal information with one of such entities. These parties are not allowed to use personally identifiable information except for the purpose of providing these Services. If you do not want your data to be shared, you can choose not to allow the transfer by not using that particular Service. In addition, Frankie’s Story may disclose account or other personal information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with Frankie’s Story rights or property, other Website users or anyone else that could be harmed by such activities.
Altering Information You Submit.
Deleting your information. Federal and state regulations may require that we store questions or submissions for various periods of time. In order to comply with these regulations, we may be unable to delete information from our databases.
Request to stop receiving emails from us. Periodically, Frankie’s Story may send you emails to alert you to various opportunities or offers available at the Website. If you do not wish to receive any of these offers, please send an e-mail to info@frankiesstory.com.au to remove yourself from our mailing list.
SECURITY
Frankie’s Story is hosted on Shopify and makes use of its secure servers and databases. All online payments are made through Paypal’s trusted payment gateway.
Frankie’s Story cannot and does not guarantee that the personal information you provide will not be intercepted by others and decrypted.
CHANGES TO PRIVACY POLICY
If we make a change to our Privacy Policy in the future that will affect how we treat your information, we will post such change at the Website, and such change will be deemed to be effective immediately from the date of such posting. In that case, your ability to opt out of the new policy will be determined by applicable laws.
BUSINESS TRANSFER
We may, in the future, sell or otherwise transfer some or all of our assets or equity to a third party. Your personally identifiable information and other information we obtain from you via the Website may be disclosed to any potential or actual third party purchasers of such assets or equity and may be among the assets transferred.
ACCEPTANCE
If you do not agree to the terms of this Privacy Policy, please do not provide us with any information and do not use the Website. By using the Website and voluntarily providing information to us, you consent to our collection and use of the information as set forth in this Privacy Policy.
LINKS
The Website may contain links to other websites that are owned and operated by third parties that are not affiliated with us. When you use those links, you leave the Website and we are unable to control how the owners of the websites you link to handle any information they gather about you, including their privacy practices and use of cookies. This Privacy Policy applies only to the Website and does not govern activities on linked websites. We encourage you to review the privacy policy of any other website you visit to understand its owner’s practices on how it collects, uses and discloses your information.