LOCAL PICK UP
Online customers can elect to pick up their orders from our Warehouse location 125 Montague Street (Enter Thistlewaite Street) South Melbourne Market South Melbourne Victoria 3205.
Pick up hours Monday - Friday 9.00am - 5.00pm
Simply select the LOCAL PICK UP service when checking out and you will be contacted to confirm that your order is packed and ready for collection.
LOCAL PICK UP orders can be organised picked up for the next day of placing your order, please call me on 0423517332 and will will do our best to accommodate.
FREE LOCAL DELIVERY is now leaving from our South Melbourne warehouse, within a 10km radius to the following post codes,
3000,3002,3003,3004,3005,3006,3008,3010,3011,3012,3013,3015,3016,3031,3032,3039,3050,3051,3052,3053,3054,3055,3056,3057,3065,3066,3067,3068,3070,3071,3078,3101,3102,3103,3121,3122,3123,3124,3141,3142,3143,3144,3145,3146,3161,3162,3181,3182,3183,3184,3185,3186,3205,3206,3207,8008,8012
This is for orders over $50.00.
All orders will be delivered on WEDNESDAY.
EXPRESS LOCAL DELIVERY can be selected for orders under $50.00 or those orders needing to be delivered within 1-2 days of order being placed.
Shipping within Australia
Standard Shipping is under 500grams / .05 kg , all parcels over will be issued with further charges due to weight of parcel.
You may upgrade to Express Shipping. This may incur a higher charge due to the size of the parcel.
All orders sent within Australia are trackable and require a signature on receipt (unless requested otherwise by the customer)
Once your order has been dispatched you will receive an email notifying you along with a tracking number to track your order.
Shipping to New Zealand
Standard Shipping is under 500grams / .05 kg, all parcels over will be issued with further charges due to weight of parcel.
You may upgrade to Express shipping, this may incur a higher charger due to the size of the parcel.
All orders sent are trackable and require a signature on receipt (unless requested otherwise by the customer)
Once your order has been dispatched you will receive an email notifying you along with a tracking number to track your order.
All duties and taxes will be the responsibility of the customer.
Shipping to the rest of the world
Standard Shipping is under 500grams / .05 kg, I all parcels over will be issued with further charges due to weight of parcel.
For bulky items a quote will be emailed once order is received and the customer can then decided to go ahead with the order or not.
Depending on your location this can be upgraded to Express Shipping for a fee which will be calculated at checkout.
Where possible orders sent internationally will be trackable.
Once your order has been dispatched you will receive an email notifying you along with a tracking number to track your order where possible.
All duties and taxes will be the responsibility of the customer.
Returns within Australia.
Returns will be accepted within 30 days of delivery for exchange credit note or refund. If 30 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused/unworn and in the same condition that you received it. It must also be in the original packaging or with the original tags still attached.
Some goods are exempt from being returned. We do not accept returns on furniture and hardwoods. These orders are strictly final.
Sale items and gift cards are also a non refundable, no returnable items.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Please contact our office if you would like to make a return. We will email you a return shipping label to attach to your package.
All returns within Australia are trackable. Returns will be charged at a flat rate of $ (excluding bulky goods).
If you receive a refund, the cost of $5.95 for return shipping will be deducted from your refund.
In the case or requiring an exchange please contact us to discuss the item you would like exchange for so that we can let you know available stock and hold the item for you.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Please post all returns to Frankie's Story C/O 125 - 135 Montague Street South Melbourne VIC 3205 Australia
Returns outside Australia.
Unfortunately at the moment we do not offer return labels for overseas orders. If you are overseas and would like to return an item you purchase from Frankie's Story please email info@frankiesstory.com.au and we will be able to discuss options with you.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@kidostore.com.
Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. All items purchased through our Outlet are final and cannot be returned or exchanged.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.