Refund Policy

Please be careful when purchasing products, if you change your mind or decide this piece is not what you wanted  we are only able to offer exchanges. We do not offer returns / refunds.

If your product arrived damaged or faulty please call us: 61 3 9078 9885

All hair accessories, underwear, socks, and swimwear are final sale upon wear. Additionally, all items marked as final sale in the product description may not be returned.

Here’s what to do if you want to exchange…

1. Email us info@frankiesstory.com.au

2. Send the product back within 10 business days of receiving it.

Frankie’s Story - 

3. Ensure that the item is packed and sent in the same way it was sent to you.

4. All postage costs for returning the exchanged item are the customers responsibility to pay.

5. Once we’ve received it and noted the condition is the same as what it was sent, we’ll email you to let you know.

6. You can go shopping again online to choose something to the same or greater value and we’ll send this out to you as per a normal sale.

7. You must exchange your item within 1 month of purchase. 

PLEASE NOTE if we receive the goods and they are not in the condition we sent them, we won’t be able to exchange them. So please look after your  purchased product and take care in sending it back.